The Uber application consists of a few parts. The app for end-users is one of them. Let’s take a look at some of the most important features that make Uber a leader in the global market of ridesharing services.
1. Book a ride for now or later
This is the basic feature that all apps like Uber need to have. It enables users to book a ride for now for a future trip.
The ‘book a ride’ functionality consists of multiple features that combined deliver the required capabilities. Before the ride is booked, users need to provide the following input:
- the pick-up location
- the drop-off location
- the type of vehicle that users prefer
- the time and date (for the book for later feature)
2. Real-time tracking of drivers
Uber addressed one of the main problems of traditional taxis – the inability for users to fully understand when the driver will arrive at the pick-up location. The app allows users to track drivers in real-time with the help of GPS integration. Uber is a GPS-heavy application with many features depending on this technology.
The feature is a life-saver for both users and drivers in situations when drivers can’t find the needed locations. Users can guide them with text messages or on a call based on their location on the in-app map.
3. Real-time ride tracking sharing
Uber takes safety very seriously. As a part of efforts to provide users with safe rides, the company implemented a useful feature. It allows users to grant their friends or family the right to track their drivers in real-time. The main goal of the feature is to make users feel safer, especially when they are using Uber in an unfamiliar city or location.
After users reach the destination, they can notify friends that they’ve arrived safely.
This is a nice-to-have feature that you should consider for taxi app development.
4. Split the fare
When riding Uber with other riders, users can split the cost with other riders. Uber charges all credit cards equally plus a small transaction fee. The Split Fare improves customer experience as riders don’t have to pay with cash.
5. Multiple drop-off locations
Another useful option when traveling with friends is the ability to choose multiple drop-off locations. When booking a ride, users can add multiple locations where the driver will need to make along the route. They can also change the route on the go and add or change drop-off locations. Along with such changes, the fare for the trip is also automatically changed.
6. Multiple payment options
The more payment options you provide, the better the user experience. Uber offers both online and offline payment options. Users can pay for a ride with cash, with their credit card, or even using a mobile wallet. This is one of the key Uber app features for a clone of Uber.
7. Preferred driver
Many riders use such apps as Uber on a regular basis to get to their offices and back home in the evening. After making a few rides, users usually start having preferences when it comes to drivers. This is one of the important features of the Uber app that you should include in ridesharing app development.
During the ride-booking process, the app can ask passengers about their preferences. If the driver is free, the app will automatically assign the ride to them.
8. Driver review and rating
Reviews and rating functionality should be in the Uber app features list. Users, who’ve had a ride with a driver, should be able to rate their experience and rate the driver.
his information will help other users to decide whether to book a rider with a driver or to choose another one. For admins of the app, such reviews indicate drivers who deliver the best experience and those who should improve the provided services.
9. Trip history
Features of the Uber app also include trip history. The access to such information allows riders to see how much they were charged for a ride, how many riders they’ve done over some period of time, what experience they had, and which destination they’ve traveled to.
10. Saved destinations
Humans are creatures of habits. They often visit the same destination. When booking a ride, users need to type in the name of the destination in the app. To streamline the process, Uber app features allow them to save destinations for faster rider booking in the future. Users should also be able to add custom names for such places, for example, home, office, or gym.
11. In-app chat or call option
Messaging should be included in the Uber app feature list. In some situations, users might need to get in touch with drivers to help them find the pick-up location or to learn about their whereabouts. The in-app chat or call option will make it possible.
Consider also adding a chat with the customer support team and setting up a chatbot to help users with the most frequently asked questions.
12. Sync meetings with Calendar Shortcuts
Users of Uber can sync their calendars with the app. This option allows all meetings with an address to appear in the Uber app as shortcuts. The key benefit of such a feature is a streamlined process of ride booking.
13. SOS panic button
This feature of Uber is a must-have if you want to make your riders feel safe. Users can use this functionality to notify friends and family about emergencies that occurred during a ride or get in touch with customer support in case of dangerous situations.